Our guarantee
We are putting our guarantee in writing. Until then: tell us within 24 hours of your cleaning if something is not right and we come back.
Call (224) 628-1840What the guarantee is for, how to raise a problem, and what happens next.
A cleaning is judged in the first minute after you walk in, and it should not need arguing about. The guarantee exists for the times the crew misses something: a shelf that was skipped, a shower that needed another pass, a floor that still shows the mop lines.
It is not a discount and it is not a negotiation. The remedy and the window for reporting a problem are stated on this page, in the same words we use on the confirmation, so that both sides know them before the first cleaning and nobody has to make a case afterwards.
How to raise a problem
Call or email us the same day, using the number and address in the footer. Say which room and what was missed; a photo from your phone helps the crew see exactly what you saw. You do not need to explain why it matters.
If you noticed it after the crew had left and you are already at work, an email in the evening is fine. Report it inside the window stated on this page and it is covered.
What happens next
We schedule a return visit to do the missed work, around your day rather than ours. Where the same team is available they come back, because they know the house and the note; otherwise the lead brings the checklist and your original request.
The return visit covers what was reported, not a second full cleaning. If a return visit is not practical, for instance because you have already moved out, tell us when you call and we work out something else with you.
What it does not cover
Damage that was there before we arrived, including stains, scratches and wear that cleaning cannot remove. Work that is not on the checklist for the service you requested: baseboards and inside appliances in a standard clean, for example, belong to a deep clean or an add-on.
Anything outside the scope of the request, such as rooms you asked us to leave alone, or exterior windows, mold and biohazard, which we do not clean at all. Results in a home where the crew could not do the work as planned, because the power or water was off or a room could not be entered.
For recurring customers
A note you give us once becomes a standing instruction for your home. If a particular corner keeps getting missed, say so, and it goes on the card for your house rather than depending on memory. Notes carry over if your team changes.
The guarantee applies to every visit, not only the first, and whether or not you were home while we cleaned.