Terms of service

Sending a request does not book a cleaning. It tells us the date and arrival window you would like, and we confirm by phone or email within the window stated on the request form. A cleaning is booked only when we have confirmed it. If we cannot take the date, we offer another.

Until confirmation you are not committed to anything, and neither are we, so if you need a particular day, call after sending the request rather than assuming it is held.

The calculator price is the price for the home you described: the bedrooms, bathrooms, square-footage band, type of cleaning, frequency and add-ons you entered. It is confirmed on the call.

If the home differs from the description, or its condition needs a deep clean before a standard one, we tell you the revised price before the cleaning starts, and you can decline it. The price is never changed after the work is done. A travel charge for the outer part of the service area appears as its own line.

Payment is taken after the cleaning, not on the website and not before the crew arrives. The methods we accept and when payment is due are set out in your confirmation. The site never asks for card details and stores none.

Rescheduling and cancellation terms, including any notice period and fee, are stated in the same confirmation, and they are the terms that apply to that cleaning. If you need to move a date, call as early as you can.

Tell us how the crew gets in, and keep to it: a key, a code or a person at the door. Put away valuables, medication and anything you do not want touched, and tell us about pets and where they will be. If there is a product you want used or avoided on a particular surface, say so in the request notes.

The crew may stop or decline work that is unsafe, including mold, animal or human waste, sharps, and rooms that cannot be entered, and we tell you if that happens.

Every cleaning is covered by the guarantee on the Guarantee page, which states the remedy and the window for reporting a problem. If the crew damages something while cleaning, tell us the same day and we put it right or pay for the repair.

We are not responsible for damage that was there already, for items that were not secured, or for the results of conditions we could not see. To the extent Illinois law allows, our responsibility for any claim connected to a cleaning is limited to the amount you paid for that cleaning, and we are not liable for indirect losses such as lost time or missed appointments.

These terms are governed by the law of Illinois. If one part of them cannot be enforced, the rest still apply. They are the whole agreement for use of the website; the confirmation for a cleaning adds the date, price, payment and cancellation terms for that visit.

Questions about these terms go to the phone number or email address in the footer. When they change, the new version is posted here with the date it was last reviewed.